Management development

We offer highly interactive, tailored in-house programmes with the focus on performance management. A typical short three day programme would include:

Day one:

• Principles of leadership – leadership vs. management, inspiring confidence, winning commitment;
• Managing & developing people – situational leadership, coaching techniques, theories of motivation;
• Building effective teams – team models, internal & external dynamics, team roles, patterns of communication, task & maintenance management, goal setting, managing perceptions;
• Performance management – appraisal, measuring performance, delivering feedback, objective setting, managing poor performance;

Day Two:

• Time management – high/low leverage activities, prioritisation of tasks, delegation/empowerment;
• Personal influence – the importance of behaviours (competencies), assertive vs. aggressive behaviour, positive influencing, active listening skills, negotiating skills, communication strategies, one-to-one and group communication, presentation skills;
• Organisational culture, power and politics – ‘orchestrating’ decisions, identification of decision-making network and ‘key’ figures;
• Change Management – planning and implementing change, validating with function/process owners, identification of obstacles, communicating change.

Day three:

• Problem solving – types of thinking, problem identification and analysis, linear and associative logic, decision making;
• Organisational Development – building blocks (Vision, Strategy, Tactics, Processes), strategic thinking/planning, business life-cycles, managing growth, market segmentation, strategic models (BBS/EFQM);
• Crisis management – communicating crises, stress management, conflict resolution, recognising individual defence mechanisms;
• Wrap-up – summary of learning points.